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Visitor Policy

Bethany Lodge & Manor recognizes that meaningful connections with family, friends, caregivers, volunteers, and community partners are essential to residents’ quality of life, emotional well-being, dignity, and independence.

In accordance with the Fixing Long-Term Care Act, 2021, Ontario Regulation 246/22, and the Residents’ Bill of Rights, every resident has the right to receive visitors of their choosing and to refuse visitors when desired.

  • General visitors are welcome 24 hours per day.
  • Essential caregivers may visit at any time.
  • Visitors are encouraged to avoid visiting during personal care, medication administration, and resident rest periods whenever possible.
  • Residents receiving palliative or end-of-life care may have visitors present at any time.

  • Sign in and out according to the Home’s visitor process.
  • Follow infection prevention and control requirements.
  • Perform hand hygiene upon entry and exit.
  • Wear personal protective equipment when required.
  • Refrain from visiting when experiencing symptoms of illness.

  • Respect the rights, privacy, dignity, and confidentiality of all residents.
  • Follow staff instructions regarding safety and infection prevention.
  • Supervise children at all times.
  • Maintain a respectful environment.
  • Follow outbreak management requirements when applicable.

  • Support meaningful resident relationships and social connections.
  • Protect resident safety and well-being.
  • Respect resident choice and autonomy.
  • Ensure compliance with legislative and regulatory requirements.
  • Promote a welcoming and resident-centered home environment.

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