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Bethany Lodge

How To Make a Complaint

Complaint Procedure:

If you have a concern or a complaint, we encourage you to refer to the following resources:

  1. The Nursing Supervisor (RN/RPN) on the Residents Home Area
  2. The Assistant Director of Care : Ms. Marlene Draggon @ 905-477-3838 extension 231
  3. The Director of Care: Ms. Heather Kelly @ 905-477-3838 extension 225
  4. The Administrator: Mr. Basil Tambakis @ 905-477-3838 extension 224
  5. The President, Board of Directors: Mr. John Paul @

Report an urgent complaint

Call the Long-Term Care Family Support and Action Line: toll-free 1-866-434-0144.

Hours of operation: 8:30 a.m.-7:00 p.m., 7 days a week.