How To Make a Complaint
Complaint Procedure:
If you have a concern or a complaint, we encourage you to refer to the following resources:
- The Nursing Supervisor (RN/RPN) on the Residents Home Area
- The Assistant Director of Care: Ms. Marlene Draggon, phone: 905-477-3838 extension 231
- The Director of Care: Ms. Heather Kelly, email: heatherk@bethanylodge.org, phone: 905-477-3838 extension 225
- The Administrator: Mr. Basil C. Tambakis, email basilt@bethanylodge.org, phone: 905-477-3838 extension 224
- The President, Board of Directors: Mr. John Paul, email: johnp@ahearn.com
Report an urgent complaint
Call the Long-Term Care Family Support and Action Line: toll-free 1-866-434-0144.
Hours of operation: 8:30 a.m.-7:00 p.m., 7 days a week.